Terms, Conditions and Cancellation Policy

Terms and Conditions Whale Shark Tours

If no whale sharks are sighted during the trip you will be reimbursed 50%.

When there are less than 5 whale sharks and there are many boats, it will only be possible to see them from the boat as per regulations. This is to ensure the care of and respect for the whale sharks. We will continue searching to find more whale sharks so that you can experience swimming with these beautiful animals.

Alcohol is not permitted onboard and customers will not be able to bring your own alcohol on to the boat, as established in the 2014 Whale Shark Management plan.

It is important to know if any client has any illness or disability that might require special attention. If you are pregnant it is important to notify us when making the reservation as well as the crew when you board. We travel approximately 20 miles from shore and the water can become choppy. If you decide to take the tour it is at your own risk but we will do everything we can to ensure you are comfortable. We strongly recommend you speak with your doctor to ensure there are no problems.

The use of aerial drones or propulsion devices in water is not permitted for the safety of tourists and whale sharks. This is indicated in the 2017 Whale Shark Management Plan.

The use of the lifejacket is mandatory by regulation. You may bring your own neoprene suit or rent one with us so that your time in the water will be more comfortable.